Agree products, criteria and pricing
Review product models, expected volume, common faults, test equipment, pass criteria, packaging requirements and permitted repairs. Agree unit pricing, parts and charges for additional work.
THE PROCESS
Agree the criteria. Make each step count.
A clearly agreed scope and disposition rules help reduce uncertainty and give each returned item a defined next step.
FROM KICK-OFF TO HANDOVER
Five practical steps
The exact steps depend on the product and agreed scope. This workflow is the starting point for a project.
Arrange return delivery
Confirm who arranges delivery, the receiving address, packaging, any advance item list, and who carries shipping costs and transit risk.
Receive, log and inspect
Record quantities, labels, visible condition and required identifiers, then follow the agreed checklist. Items outside the test or repair scope are flagged and escalated as agreed.
Classify and complete approved work
Separate potentially recoverable items, items requiring review and items unsuitable for refurbishment. Cleaning, straightforward repairs, repackaging or relabelling are performed only within the authorised scope.
Report outcomes and arrange next steps
Provide the agreed outcome report, then follow client-approved instructions for returning suitable stock to a fulfilment route, further repair, manufacturer return or consolidated shipment.
IMPORTANT FULFILMENT NOTE
Check the rules before stock returns to FBA.
Eligibility to return items to inventory, label requirements and condition declarations depend on the seller account, product category and applicable Amazon rules. The client must confirm the required labels, condition and fulfilment route.
We are an independent third-party service and are not affiliated with or endorsed by Amazon.
NEXT STEP
Bring us your inspection criteria.
If you already have a test checklist and acceptance criteria, we can use them to shape a clearly scoped pilot.