From basic intake records to agreed functional tests and refurbishment, the service can be shaped around your product, volume and requirements.
Receive returns through an agreed route, check parcels and quantities, and record serial numbers, labels, visible condition or accessories as required.
Test products against the inspection checklist supplied and agreed with the manufacturer. Scope, pass criteria and reporting format are set before work starts.
For suitable items within the agreed scope, work may include cleaning, straightforward repairs, accessory replacement or a basic re-test. Complex repairs and parts replacement require separate assessment.
Prepare packaging, return applicable accessories and apply labels or barcodes confirmed by the client. The seller must confirm label and condition requirements before inventory is sent back into a fulfilment route.
Record outcomes using agreed categories, helping you decide whether to return an item to sale, repair it further, send it to the manufacturer or use another disposition route.
Group returns that are not suited to further UK-side work, prepare agreed inventory lists and hand them to the client’s nominated logistics route for onward movement.
Safety requirements, repair complexity and inventory rules vary by product. Before work starts, agree the service scope, acceptance criteria, pricing, parts, reporting and shipping responsibilities.
Discuss your productsShare the product type, expected volume and test criteria so we can discuss a suitable pilot.